{"title":"Works with Opero","description":null,"products":[{"product_id":"star-mc-print3-mcp31ci","title":"Star Micronics mC-Print3 Receipt Printer (MCP31Ci)","description":"\u003cp\u003eOne printer for the whole restaurant. The Star mC-Print3 is the printer Opero is built around: it prints guest receipts at the counter, receipts for kiosk orders, and tickets for your kitchen stations. It is fast, it loads paper from the front, and its small footprint leaves room on a busy counter.\u003c\/p\u003e\u003ch3\u003eWhy it works\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eOne model, every job.\u003c\/strong\u003e Counter receipts, kiosk receipts, kitchen station tickets and the order (expo) ticket all print on the same model, so staff learn one printer and you keep one kind of paper. Kiosk receipts print automatically on the printer plugged into that kiosk. A kiosk with no printer of its own sends them to your location's receipt printer.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePrints through the Opero app.\u003c\/strong\u003e Plug it by USB into a kiosk, register tablet or kitchen screen running the Opero Android app. That device prints for it over Wi-Fi, so the printer needs no network cable.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOpens your cash drawer.\u003c\/strong\u003e Cable a Star printer-driven cash drawer to the mC-Print3 you use for guest receipts, and Opero opens it on cash sales. The \u003ca href=\"\/products\/star-cd4-1616-cash-drawer\"\u003eStar CD4 cash drawer\u003c\/a\u003e is sold separately.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFast and easy to load.\u003c\/strong\u003e Prints up to 15.7 in per second. Paper loads easily from the front, and receipts come out the front, so it works on a counter or under one.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMade for a busy counter.\u003c\/strong\u003e Star rates it IP22 for splashes and dust, and it takes up just 5.2 x 5.5 in.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eHow many do I need?\u003c\/h3\u003e\u003cp\u003ePut an mC-Print3 wherever you want paper. Each one plugs by USB into its own kiosk, register tablet or kitchen screen, and each of those devices takes one printer. A printer plugged into a kiosk prints that kiosk's receipts. One plugged into a register prints that register's receipts and opens its cash drawer. Every kitchen station's tickets print on one kitchen printer per location, and the order (expo) ticket, if you turn it on, prints there too unless you choose an order printer. One mC-Print3 can do every job, so a small restaurant can run on one.\u003c\/p\u003e\u003ch3\u003eIn the kitchen\u003c\/h3\u003e\u003cp\u003eThe mC-Print3 prints on thermal paper, and heat darkens thermal paper. Mount kitchen printers away from grills, fryers and other heat sources.\u003c\/p\u003e\u003ch3\u003eSetting it up with Opero\u003c\/h3\u003e\u003col\u003e\n\u003cli\u003ePlug the printer into power, load the paper and turn it on. Plug a USB-A to USB-C data cable into the printer's USB-C port and into the kiosk, register tablet or kitchen screen running the Opero app. When Android asks which app should use the printer, tap Opero, then Always.\u003c\/li\u003e\n\u003cli\u003eOn that device, open the printer setup. On a kiosk, tap 5 times quickly in the middle of the top edge. On a register or kitchen screen, tap the orange Printer plugged in button. Enter a manager PIN, then tap Set up this printer. There is nothing to type into the printer.\u003c\/li\u003e\n\u003cli\u003eIn Opero's Setup, print a test page. For a kitchen printer, press Send kitchen tickets here. Kiosk receipts, and a register's receipts and cash drawer, go to the printer plugged into that device. To change the rest, go to Devices, then Printers, and use Where each document goes.\u003c\/li\u003e\n\u003cli\u003eOur \u003ca href=\"\/pages\/mc-print3-setup\"\u003emC-Print3 setup guide\u003c\/a\u003e has every step in detail. If you get stuck, email support@operoos.com. For a printer bought on its own, Opero helps with setup by email only. Bought a kiosk kit? We help you set up the kit by phone or video, or on a setup visit, as the \u003ca href=\"\/products\/opero-self-order-kiosk-kit-32-inch\"\u003ekit page\u003c\/a\u003e and our \u003ca href=\"\/policies\/terms-of-service\"\u003eTerms of Sale\u003c\/a\u003e say.\u003c\/li\u003e\n\u003c\/ol\u003e\u003ch3\u003eWhat you need\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eFor each printer, a kiosk, register tablet or kitchen screen running the Opero Android app (Android 12 or newer), kept on and connected to your Wi-Fi. Opero's Setup installs the Opero app on the device and walks you through it.\u003c\/li\u003e\n\u003cli\u003eFor each printer, a USB-A to USB-C data cable (not included), from a USB-A port on the kiosk, tablet or screen to the printer's USB-C port. A tablet or screen with only a USB-C port needs a USB-C OTG adapter with a charging port. A USB-C to USB-C cable will not work.\u003c\/li\u003e\n\u003cli\u003e3 1\/8 in thermal paper rolls, 230 ft, up to 3 1\/4 in across (not included)\u003c\/li\u003e\n\u003cli\u003eAn Opero account\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWhat's in the box\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eStar mC-Print3 printer\u003c\/li\u003e\n\u003cli\u003eAC adapter and power cable\u003c\/li\u003e\n\u003cli\u003eSafety instructions and easy setup guide\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePaper and a USB cable are not included.\u003c\/p\u003e\u003ch3\u003eSpecifications (Star)\u003c\/h3\u003e\u003ctable\u003e\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eModel\u003c\/th\u003e\n\u003ctd\u003eStar mC-Print3 MCP31Ci (2nd generation)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePart number\u003c\/th\u003e\n\u003ctd\u003e39659110 (black), 39659010 (white)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePrint method\u003c\/th\u003e\n\u003ctd\u003eDirect thermal\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePrint speed\u003c\/th\u003e\n\u003ctd\u003eUp to 15.7 in\/s\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eResolution\u003c\/th\u003e\n\u003ctd\u003e203 dpi\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePaper\u003c\/th\u003e\n\u003ctd\u003e3 1\/8 in thermal, roll up to 3 1\/4 in diameter\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePrint width\u003c\/th\u003e\n\u003ctd\u003e2.8 in\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCutter\u003c\/th\u003e\n\u003ctd\u003eAuto-cutter, partial cut\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePorts\u003c\/th\u003e\n\u003ctd\u003eEthernet (LAN), USB-C, USB-A, cash drawer port, 24 V power in. Opero prints over USB, through the Opero app on the device the printer plugs into.\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSensors\u003c\/th\u003e\n\u003ctd\u003ePaper end, paper near-end, cover open\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePower\u003c\/th\u003e\n\u003ctd\u003eExternal AC adapter (included)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSize\u003c\/th\u003e\n\u003ctd\u003e5.2 x 5.5 x 4.9 in (W x D x H)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOperating temperature\u003c\/th\u003e\n\u003ctd\u003e41 to 113 °F\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eColors\u003c\/th\u003e\n\u003ctd\u003eBlack, white\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e","brand":"Star Micronics","offers":[{"title":"Black","offer_id":67636515275062,"sku":"39659110","price":461.0,"currency_code":"USD","in_stock":true},{"title":"White","offer_id":67636515307830,"sku":"39659010","price":461.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1001\/7354\/5782\/files\/mC-Print3-1-scaled.jpg?v=1791261819"},{"product_id":"star-cd4-1616-cash-drawer","title":"Star Micronics CD4-1616 Cash Drawer, 5 Bill \/ 5 Coin","description":"\u003cp\u003eThe cash drawer for an Opero counter. The Star CD4 is a printer-driven drawer: cable it to the Star mC-Print3 you use for guest receipts, and Opero opens it on cash sales. It comes in black or white, about 16 x 16 inches, with a 5 bill \/ 5 coin till.\u003c\/p\u003e\u003ch3\u003eWhy it works\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eOpens from Opero.\u003c\/strong\u003e It opens on cash sales at the POS. Staff who are allowed to can also open it with no sale, and Opero logs each opening.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCable included.\u003c\/strong\u003e Star includes the cable that connects the drawer to the printer's drawer port.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRoom for the shift.\u003c\/strong\u003e A 5 bill \/ 5 coin till, plus 2 long media slots.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBuilt for daily use.\u003c\/strong\u003e Star rates the CD4 for 1 million opens. It runs on roller wheels, and Star reinforces the top so it can hold a tablet or POS terminal.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eOne key.\u003c\/strong\u003e A key lock at the front center for manual release. Star's hinged key works on both the drawer and the till.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBacked by Star.\u003c\/strong\u003e \u003ca href=\"https:\/\/starmicronics.com\/wp-content\/uploads\/2025\/10\/Unified-Warranty-Document-10-31-25.pdf\"\u003eStar's warranty terms\u003c\/a\u003e (Star Micronics Limited Warranty Terms and Conditions, Rev. 10\/31\/2025) say: \"SMD2, CD4 cash drawers – two (2) years.\" They list key locks, keys, covers and cash drawer tills as accessories, which carry \"one (1) year\". Star's terms apply as Star writes them.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWorks with Opero\u003c\/h3\u003e\u003cp\u003eOpero can open a Star printer-driven cash drawer that is cabled to an mC-Print3.\u003c\/p\u003e\u003col\u003e\n\u003cli\u003ePlug the drawer's cable into the port marked Cash Drawer\/Buzzer on the mC-Print3 at your register, the one plugged into the register tablet by USB. In Opero, also choose that printer as your Receipt printer, under Where each document goes, so the drawer still opens when the register is signed in with your own login rather than its own.\u003c\/li\u003e\n\u003cli\u003eIn Opero's printer table (Devices, then Printers), the Cash drawer box for that printer must be ticked. Ticked, it reads \"Drawer here\". Setting up a register's printer ticks it for you. If you move the drawer to another printer, move the tick too. Opero cannot see the cable.\u003c\/li\u003e\n\u003cli\u003eThe drawer opens on cash sales at that register: a walk-up sale at the counter, or cash paid on an open tab or table check. The handheld pad has no cash button: cash is taken at the counter.\u003c\/li\u003e\n\u003cli\u003eThe register tablet checks in with Opero for its printer every few seconds, and the drawer opens at the next check-in. Expect a delay of up to about 5 seconds.\u003c\/li\u003e\n\u003cli\u003eIf the drawer job is not picked up within about 90 seconds of a cash sale (for example, the register tablet or the printer is off, or the tablet is off the Wi-Fi), the sale still records, but Opero drops the drawer job. The drawer does not open later when they come back. That is on purpose.\u003c\/li\u003e\n\u003cli\u003eTo open it with no sale, press Open drawer on the POS, then Open now. Opero logs each opening. If you do not see Open drawer, that login is not allowed to open the drawer without a sale.\u003c\/li\u003e\n\u003cli\u003eA test print never opens the drawer. Leave the printer's own drawer settings at the factory setting.\u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003eOur \u003ca href=\"\/pages\/mc-print3-setup\"\u003emC-Print3 setup guide\u003c\/a\u003e has every step, in section 7. If you get stuck, email \u003ca href=\"mailto:support@operoos.com\"\u003esupport@operoos.com\u003c\/a\u003e. Opero helps with setup by email.\u003c\/p\u003e\u003ch3\u003eHow many do I need?\u003c\/h3\u003e\u003cp\u003eOne per register. Each drawer cables to the printer plugged into that register, and opens on that register's cash sales, including cash paid on an open tab or table check. Running more than one register with a drawer? Email \u003ca href=\"mailto:support@operoos.com\"\u003esupport@operoos.com\u003c\/a\u003e before you buy.\u003c\/p\u003e\u003ch3\u003eWill it work with my printer?\u003c\/h3\u003e\u003cp\u003eThis drawer is printer-driven: it opens only when the printer it is cabled to tells it to. It needs a Star printer with a drawer port. In Opero, that is the Star mC-Print3 sold in this store, plugged by USB into your register tablet running the Opero app. Using a different printer? Email \u003ca href=\"mailto:support@operoos.com\"\u003esupport@operoos.com\u003c\/a\u003e before you buy.\u003c\/p\u003e\u003ch3\u003eWhat you need\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eA Star mC-Print3 at your register, plugged by USB into the register tablet running the Opero Android app, and chosen in Opero as your location's Receipt printer (sold separately)\u003c\/li\u003e\n\u003cli\u003eAn Opero account\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWhat's in the box\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eStar CD4 cash drawer in the color you choose, with its 5 bill \/ 5 coin till\u003c\/li\u003e\n\u003cli\u003eDrawer cable\u003c\/li\u003e\n\u003cli\u003eHinged key\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe printer and paper are not included.\u003c\/p\u003e\u003ch3\u003eSpecifications (Star)\u003c\/h3\u003e\u003ctable\u003e\u003ctbody\u003e\n\u003ctr\u003e\n\u003cth\u003eModel\u003c\/th\u003e\n\u003ctd\u003eStar CD4-1616BK55-S2 (black) and CD4-1616WT55-S2 (white) (Choice Series, CD4-1616)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePart number\u003c\/th\u003e\n\u003ctd\u003e37968790 (black), 37968780 (white)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eColor\u003c\/th\u003e\n\u003ctd\u003eBlack, White\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eConnection\u003c\/th\u003e\n\u003ctd\u003ePrinter-driven, with a bottom-exit cable (included)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eTill\u003c\/th\u003e\n\u003ctd\u003e5 bill \/ 5 coin\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMedia slots\u003c\/th\u003e\n\u003ctd\u003e2, long\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSolenoid\u003c\/th\u003e\n\u003ctd\u003e24 V\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eDesign\u003c\/th\u003e\n\u003ctd\u003eRoller wheel suspension\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eRated life\u003c\/th\u003e\n\u003ctd\u003e1 million opens\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLock\u003c\/th\u003e\n\u003ctd\u003eKey lock at front center; one hinged key for drawer and till\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSize\u003c\/th\u003e\n\u003ctd\u003e16.1 x 16.3 x 4.3 in (W x L x H)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003eAbout 15.5 lb\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003eStar's terms (Rev. 10\/31\/2025): \"SMD2, CD4 cash drawers – two (2) years.\" Accessories, listed there as including key locks, keys, covers and cash drawer tills: \"one (1) year\".\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e","brand":"Star Micronics","offers":[{"title":"Black","offer_id":67665314087222,"sku":"37968790","price":152.0,"currency_code":"USD","in_stock":true},{"title":"White","offer_id":67665314119990,"sku":"37968780","price":152.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1001\/7354\/5782\/files\/CD4-1616-1.jpg?v=1791528098"},{"product_id":"opero-self-order-kiosk-kit-32-inch","title":"Opero Self-Order Kiosk Kit (32-inch)","description":"\u003cp\u003eA self-order kiosk for your Opero restaurant. The kit is a 32-inch class touchscreen floor kiosk with a Star mC-Print3 receipt printer fitted inside, and a PAX A800 card reader for its mount. The kit price includes the Star mC-Print3 printer and the PAX A800 card reader. We fit the printer and print a test receipt in Allen, Texas, then ship the kiosk to you in one crate. The card reader is assigned to your restaurant's Opero payment account and ships to you separately from Finix, our payments provider. At setup you fit the reader on the kiosk's mount, pair the kiosk to your location and add the card reader in Opero; we help by phone or video.\u003c\/p\u003e\u003ch3\u003eWhat's in the box\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eThe 32-inch class floor kiosk, portrait touchscreen, with the Opero app and the Opero boot screen preloaded\u003c\/li\u003e\n\u003cli\u003eStar mC-Print3 receipt printer (MCP31Ci, black, Star part number 39659110), fitted in the printer bay\u003c\/li\u003e\n\u003cli\u003ePAX A800 card reader, assigned to your restaurant's Opero payment account. It ships to your restaurant separately from Finix and is fitted in the reader holder on the kiosk's mount at setup\u003c\/li\u003e\n\u003cli\u003eSetup instructions\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWho can buy it\u003c\/h3\u003e\u003cp\u003eOnly restaurants whose Opero account is live, with card payments approved, can buy this kit. The PAX A800 card reader works only with the Opero payment account it is assigned to. We check your account before we send an invoice.\u003c\/p\u003e\u003ch3\u003eHow to order\u003c\/h3\u003e\u003col\u003e\n\u003cli\u003eRequest it in Opero: open \u003ca href=\"https:\/\/operoos.com\/manage\/setup#hardware\"\u003eSetup in Opero\u003c\/a\u003e, sign in if asked, go to Hardware and choose this kit. Only the owner or an admin of the Opero account can request kits. Not on Opero yet? \u003ca href=\"https:\/\/operoos.com\/pricing\"\u003eSee plans and sign up\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eWe check your Opero account: live, with card payments approved.\u003c\/li\u003e\n\u003cli\u003eWe email you an invoice for the kit, its freight and any white-glove setup. Paying the invoice means you agree to our \u003ca href=\"\/policies\/terms-of-service\"\u003eTerms of Sale\u003c\/a\u003e, \u003ca href=\"\/policies\/refund-policy\"\u003eRefund Policy\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy\"\u003eShipping Policy\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eYou pay the invoice online by card. We order the parts and build your kit only after it is paid. We email you when we have ordered the first part.\u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003eIf your Opero account is not ready after you pay, we order nothing until it is. You have 14 days to fix it. If it is not fixed by then, we cancel the order and refund everything you paid.\u003c\/p\u003e\u003cp\u003eNo Opero account yet? Start at \u003ca href=\"https:\/\/operoos.com\"\u003eoperoos.com\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eMade to order\u003c\/h3\u003e\u003cp\u003eShips 4 to 6 weeks after you pay while kiosks are in stock; otherwise your invoice gives the ship date or ship time before you pay. If your kit will be late, we email you before then with a new date, or to say that we do not yet know one, and you choose whether to wait or to cancel for a full refund. Delivery by truck takes a few more days after it ships.\u003c\/p\u003e\u003ch3\u003eFreight delivery\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eFreight is a flat charge per kit, shown on your invoice, also when several kits go to the same address. The kit ships by truck, in one crate.\u003c\/li\u003e\n\u003cli\u003eThe driver uses a liftgate to set the crate down on the ground at the curb or at your loading dock. We do not offer inside delivery: moving the crate inside is up to you, or we do it on a setup visit. The crate is heavy: plan for at least two people.\u003c\/li\u003e\n\u003cli\u003eWe deliver only to business addresses in the contiguous 48 states and Washington, D.C. No home addresses, no PO boxes.\u003c\/li\u003e\n\u003cli\u003eHave someone at the address to receive it. If the truck cannot deliver because no one is there, you pay the carrier's actual charges for the redelivery and for any storage while the crate waits.\u003c\/li\u003e\n\u003cli\u003eCheck the crate before you sign. You may open it to look for damage. Write any damage on the delivery receipt (the bill of lading) and take photos. Email \u003ca href=\"mailto:support@operoos.com\"\u003esupport@operoos.com\u003c\/a\u003e about any damage, including damage you find when you unpack the kit, within 7 days of delivery. Then we repair or replace the damaged parts, or the whole kit.\u003c\/li\u003e\n\u003cli\u003eUnpack and check the kit for damage within 7 days of delivery, even if you do not plan to set it up yet; you do not need to lift the kiosk out of the crate. We make the carrier claim ourselves. If you tell us about damage more than 7 days after delivery, we do not repair or replace it. If you booked a setup visit, see Setup below.\u003c\/li\u003e\n\u003cli\u003eIf you refuse a kit that is not damaged, it comes back to us as an unopened return (see Returns).\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eSetup\u003c\/h3\u003e\u003cp\u003eEvery kit ships with setup instructions, and we help you by phone or video call.\u003c\/p\u003e\u003cp\u003eWant us to do it? With white-glove setup, we come to your restaurant and set the kit up with you. It is one fee per location, travel included. Ask for it in your request, and we add it to your invoice.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eBook the visit for a date within 90 days of the kit's delivery. If you have not booked it by then, we refund the setup fee. Once a date is booked, we can move it to a later date, also past those 90 days, if we both agree by email.\u003c\/li\u003e\n\u003cli\u003eBefore the visit, the kit must be delivered, with a power outlet and internet at the kiosk's spot, and someone who can sign in to your Opero account as an owner or manager. If the crate is not inside yet, we move it in on the visit. Checking the kit for delivery damage within 7 days of delivery is still up to you, even if the crate is still outside: open it, look at the kiosk's screen, body and base, and put the packing back. You do not need to lift the kiosk out (see Freight delivery above). If you did that check, damage we find on the visit on a part it could not show counts as reported in time.\u003c\/li\u003e\n\u003cli\u003eTo move the visit, tell us at least 7 days before. With less notice, you pay the extra travel costs the change causes. We tell you the amount first.\u003c\/li\u003e\n\u003cli\u003eTo cancel the visit, tell us at least 7 days before, and we refund the setup fee. With less notice, we keep the travel costs we have already paid and cannot get back.\u003c\/li\u003e\n\u003cli\u003eIf the site is not ready and we have to come back, the second visit is charged in full.\u003c\/li\u003e\n\u003cli\u003eIf the card reader has not arrived from Finix by the visit, we add it in Opero with you by phone or video when it comes, at no charge.\u003c\/li\u003e\n\u003cli\u003eWe do not take the crate away.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eCancelling\u003c\/h3\u003e\u003cp\u003eYou can cancel for free, with a full refund, until we email you that we have ordered the first part for your kit. After that, until the kit ships, you can still cancel: we refund everything you paid except a fee of 15% of the kit price shown on your invoice. No sales tax is charged on the fee, and we refund all the sales tax you paid. If we have told you your kit will be late, you can cancel with no fee. Once the kit ships, it cannot be cancelled; see Returns.\u003c\/p\u003e\u003ch3\u003eReturns\u003c\/h3\u003e\u003cp\u003eOnce the kit is installed or powered on, it cannot be returned. An unopened kit can be returned if you ask within 14 days of delivery. Unopened means never installed or powered on, with all parts and packing sent back. Opening the crate and unpacking the kit to check for damage is fine, as long as you keep all the packing. We book the return truck. We refund the kit price less a 15% restocking fee and less what the return truck actually costs us, plus all the sales tax you paid on the kit and on its freight charge. The freight charge is not refunded. White-glove setup that has not happened is refunded in full. See our \u003ca href=\"\/policies\/refund-policy\"\u003eRefund Policy\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eA part that does not work at first setup\u003c\/h3\u003e\u003cp\u003eIf the kiosk, printer or card reader does not work when you first set the kit up, email \u003ca href=\"mailto:support@operoos.com\"\u003esupport@operoos.com\u003c\/a\u003e within 7 days of delivery. For a card reader that Finix ships to you, the 7 days run from the day it arrives. The same 7 days apply if the card reader arrives damaged in its box from Finix. We help by phone or video first. If it is a fault, we replace the part, and we pay the freight both ways. If we cannot repair or replace a part that was damaged in delivery or did not work at first setup, we refund what you paid for it, including its share of the freight and sales tax.\u003c\/p\u003e\u003ch3\u003eWarranty\u003c\/h3\u003e\u003cp\u003eOpero warrants the kiosk for 1 year from delivery to your restaurant. If it fails in that year, we repair or replace it, at our option, and we pay the freight both ways. If we cannot do either in the time our Opero Hardware Warranty page gives, we refund what you paid for the kiosk, including its share of the freight and sales tax. The Star mC-Print3 printer carries Star's warranty, and the PAX A800 card reader carries Finix's. For any of the three, email us first: we handle the Star or Finix claim for you.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eA replacement kiosk, part or card reader may be refurbished.\u003c\/li\u003e\n\u003cli\u003eA repair or replacement does not start a new year.\u003c\/li\u003e\n\u003cli\u003eIf you sell your restaurant with the kiosk, the warranty goes with it. If the kiosk is sold on its own, it does not.\u003c\/li\u003e\n\u003cli\u003eNot covered includes: delivery damage not reported as our Refund Policy asks; outdoor, patio or drive-through use; washing it down or liquid damage; power surges, or power that does not come from a normal grounded outlet; damage from moving the kiosk, other than a move we make on a setup visit, and from accidents; fire, theft or vandalism; repairs or parts we did not make or approve; software other than Opero; scratches and wear that do not stop it working.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eSee our \u003ca href=\"\/pages\/opero-hardware-warranty\"\u003eOpero Hardware Warranty page\u003c\/a\u003e for everything the warranty does not cover and the full terms.\u003c\/p\u003e\u003ch3\u003eWhat you need\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eAn Opero account, live, with card payments approved\u003c\/li\u003e\n\u003cli\u003eA business address in the contiguous 48 states or Washington, D.C., where a truck with a liftgate can deliver, and people to move the crate inside (or we do it on a setup visit)\u003c\/li\u003e\n\u003cli\u003eFloor space for the base, 18.87 x 17.72 in, near a power outlet\u003c\/li\u003e\n\u003cli\u003e3 1\/8 in thermal paper rolls for the printer\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eSpecifications\u003c\/h3\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eScreen\u003c\/th\u003e\n\u003ctd\u003e32-inch class capacitive touchscreen, portrait, Full HD (1080 x 1920)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eOverall height\u003c\/th\u003e\n\u003ctd\u003e66.93 in\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBody width\u003c\/th\u003e\n\u003ctd\u003e18.36 in\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eBase\u003c\/th\u003e\n\u003ctd\u003e18.87 x 17.72 in (W x D), 2.36 in high\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eFloor to bottom of screen\u003c\/th\u003e\n\u003ctd\u003e38.05 in\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSystem\u003c\/th\u003e\n\u003ctd\u003eAndroid 14, Rockchip RK3576 octa-core processor, 4 GB memory, 64 GB storage\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eNetwork\u003c\/th\u003e\n\u003ctd\u003eWi-Fi and Ethernet\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePrinter\u003c\/th\u003e\n\u003ctd\u003eStar mC-Print3 (MCP31Ci, black), fitted in the printer bay behind a push-to-open door; receipts come out of the slot in the door; 3 1\/8 in paper\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCard reader\u003c\/th\u003e\n\u003ctd\u003ePAX A800 on a VESA 75 mount, cable through a 1.18 in hole\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eService access\u003c\/th\u003e\n\u003ctd\u003eLockable, vented rear cabinet; power inlet and ports behind a small lockable cover on the back\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eAudio\u003c\/th\u003e\n\u003ctd\u003eTwo speakers\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCamera\u003c\/th\u003e\n\u003ctd\u003eNone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePower\u003c\/th\u003e\n\u003ctd\u003eUS plug\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLead time\u003c\/th\u003e\n\u003ctd\u003eShips 4 to 6 weeks after you pay while kiosks are in stock; otherwise your invoice gives the ship date or ship time before you pay\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003eKiosk: 1 year from delivery to your restaurant, from Opero. Printer: Star's warranty. Card reader: Finix's warranty. Opero handles every claim for you\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e\u003cp\u003eDimensions are nominal, from the manufacturer's drawing. The card reader is not shown in the images on this page.\u003c\/p\u003e","brand":"Opero","offers":[{"title":"Default Title","offer_id":67772396241206,"sku":"OPERO-KIOSK32-KIT","price":0.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1001\/7354\/5782\/files\/opero-kiosk-32-front-portrait.png?v=1792593793"},{"product_id":"opero-countertop-kiosk-kit-21-5-inch","title":"Opero Countertop Kiosk Kit (21.5-inch)","description":"\u003cp\u003eA self-order kiosk for your Opero restaurant's counter. The kit is a 21.5-inch countertop touchscreen kiosk with a Star mC-Print3 receipt printer fitted inside its base, and a holder on its side for a PAX A800 card reader. The kit price includes the Star mC-Print3 printer and the PAX A800 card reader. We fit the printer and print a test receipt in Allen, Texas, then ship the kiosk to you boxed, by parcel carrier. The card reader is assigned to your restaurant's Opero payment account and ships to you separately from Finix, our payments provider. At setup you put the reader in the kiosk's holder, pair the kiosk to your location and add the card reader in Opero; we help by phone or video. We confirm the exact size, weight, system and what's in the box with you before we send your invoice.\u003c\/p\u003e\u003ch3\u003eWhat's in the box\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eThe 21.5-inch countertop kiosk, portrait touchscreen, with the Opero app installed\u003c\/li\u003e\n\u003cli\u003eStar mC-Print3 receipt printer (MCP31Ci, black, Star part number 39659110), fitted inside the base. Receipts come out of the slot in the base\u003c\/li\u003e\n\u003cli\u003eThe card reader holder, on the kiosk's right side\u003c\/li\u003e\n\u003cli\u003ePAX A800 card reader, assigned to your restaurant's Opero payment account. It ships to your restaurant separately from Finix and goes in the kiosk's holder at setup\u003c\/li\u003e\n\u003cli\u003eSetup instructions\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWho can buy it\u003c\/h3\u003e\u003cp\u003eOnly restaurants whose Opero account is live, with card payments approved, can buy this kit. The PAX A800 card reader works only with the Opero payment account it is assigned to. We check your account before we send an invoice.\u003c\/p\u003e\u003ch3\u003eHow to order\u003c\/h3\u003e\u003col\u003e\n\u003cli\u003eRequest it in Opero: open \u003ca href=\"https:\/\/operoos.com\/manage\/setup#hardware\"\u003eSetup in Opero\u003c\/a\u003e, sign in if asked, go to Hardware and choose this kit. Only the owner or an admin of the Opero account can request kits. Not on Opero yet? \u003ca href=\"https:\/\/operoos.com\/pricing\"\u003eSee plans and sign up\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eWe check your Opero account: live, with card payments approved. We also confirm the exact size, weight, system and what's in the box with you.\u003c\/li\u003e\n\u003cli\u003eWe email you an invoice for the kit, its shipping and any white-glove setup. Paying the invoice means you agree to our \u003ca href=\"\/policies\/terms-of-service\"\u003eTerms of Sale\u003c\/a\u003e, \u003ca href=\"\/policies\/refund-policy\"\u003eRefund Policy\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy\"\u003eShipping Policy\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eYou pay the invoice online by card. We order the parts and build your kit only after it is paid. We email you when we have ordered the first part.\u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003eIf your Opero account is not ready after you pay, we order nothing until it is. You have 14 days to fix it. If it is not fixed by then, we cancel the order and refund everything you paid.\u003c\/p\u003e\u003cp\u003eNo Opero account yet? Start at \u003ca href=\"https:\/\/operoos.com\"\u003eoperoos.com\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eMade to order\u003c\/h3\u003e\u003cp\u003eShips 4 to 6 weeks after you pay while kiosks are in stock; otherwise your invoice gives the ship date or ship time before you pay. If your kit will be late, we email you before then with a new date, or to say that we do not yet know one, and you choose whether to wait or to cancel for a full refund. Delivery by parcel carrier takes a few more days after it ships.\u003c\/p\u003e\u003ch3\u003eShipping\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eWe quote the shipping for your kit on your invoice, so you see it before you pay. It depends on where the kit goes.\u003c\/li\u003e\n\u003cli\u003eWe deliver only to business addresses in the contiguous 48 states and Washington, D.C. No home addresses, no PO boxes.\u003c\/li\u003e\n\u003cli\u003eThe kit ships boxed, by parcel carrier, to your business address. Someone must be there during business hours to sign for it.\u003c\/li\u003e\n\u003cli\u003eIf the carrier cannot deliver it, it tries again or holds it for you. We do not bill you later for redelivery, storage or address correction charges. If the carrier sends it back to us because it could not deliver it, we ship it to you again at no extra charge once you confirm the address and that someone will be there to sign.\u003c\/li\u003e\n\u003cli\u003eLook at the box when it arrives. If it is damaged, take photos of it before you open it. Email \u003ca href=\"mailto:support@operoos.com\"\u003esupport@operoos.com\u003c\/a\u003e about any damage, including damage you find when you unpack the kit, within 7 days of delivery. Then we repair or replace the damaged parts, or the whole kit.\u003c\/li\u003e\n\u003cli\u003eUnpack and check the kit for damage within 7 days of delivery, even if you do not plan to set it up yet, and keep the box and all the packing. We make the carrier claim ourselves. If you tell us about damage more than 7 days after delivery, we do not repair or replace it. If you booked a setup visit, see Setup below.\u003c\/li\u003e\n\u003cli\u003eIf you refuse a kit that is not damaged, it comes back to us as an unopened return (see Returns).\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eSetup\u003c\/h3\u003e\u003cp\u003eEvery kit ships with setup instructions, and we help you by phone or video call.\u003c\/p\u003e\u003cp\u003eWant us to do it? With white-glove setup, we come to your restaurant and set the kit up with you. It is one fee per location, travel included. Ask for it in your request, and we add it to your invoice.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eBook the visit for a date within 90 days of the kit's delivery. If you have not booked it by then, we refund the setup fee. Once a date is booked, we can move it to a later date, also past those 90 days, if we both agree by email.\u003c\/li\u003e\n\u003cli\u003eBefore the visit, the kit must be delivered, with a power outlet and internet at the kiosk's spot, and someone who can sign in to your Opero account as an owner or manager. Checking the kit for delivery damage within 7 days of delivery is still up to you: unpack it, look at the screen, the base and the holder, and keep the box and all the packing (see Shipping above). If you did that check, damage we find on the visit on a part it could not show counts as reported in time.\u003c\/li\u003e\n\u003cli\u003eTo move the visit, tell us at least 7 days before. With less notice, you pay the extra travel costs the change causes. We tell you the amount first.\u003c\/li\u003e\n\u003cli\u003eTo cancel the visit, tell us at least 7 days before, and we refund the setup fee. With less notice, we keep the travel costs we have already paid and cannot get back.\u003c\/li\u003e\n\u003cli\u003eIf the site is not ready and we have to come back, the second visit is charged in full.\u003c\/li\u003e\n\u003cli\u003eIf the card reader has not arrived from Finix by the visit, we add it in Opero with you by phone or video when it comes, at no charge.\u003c\/li\u003e\n\u003cli\u003eWe do not take the box or packing away.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eCancelling\u003c\/h3\u003e\u003cp\u003eYou can cancel for free, with a full refund, until we email you that we have ordered the first part for your kit. After that, until the kit ships, you can still cancel: we refund everything you paid except a fee of 15% of the kit price shown on your invoice. No sales tax is charged on the fee, and we refund all the sales tax you paid. If we have told you your kit will be late, you can cancel with no fee. Once the kit ships, it cannot be cancelled; see Returns.\u003c\/p\u003e\u003ch3\u003eReturns\u003c\/h3\u003e\u003cp\u003eOnce the kit is installed or powered on, it cannot be returned. An unopened kit can be returned if you ask within 14 days of delivery. Unopened means never installed or powered on, with all parts and packing sent back. Opening the box and unpacking the kit to check for damage is fine, as long as you keep all the packing. We send you a return label or book a parcel pickup. We refund the kit price less a 15% restocking fee and less what the return shipping actually costs us, plus all the sales tax you paid on the kit and on its shipping charge. The shipping charge is not refunded. White-glove setup that has not happened is refunded in full. See our \u003ca href=\"\/policies\/refund-policy\"\u003eRefund Policy\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eA part that does not work at first setup\u003c\/h3\u003e\u003cp\u003eIf the kiosk, printer or card reader does not work when you first set the kit up, email \u003ca href=\"mailto:support@operoos.com\"\u003esupport@operoos.com\u003c\/a\u003e within 7 days of delivery. For a card reader that Finix ships to you, the 7 days run from the day it arrives. The same 7 days apply if the card reader arrives damaged in its box from Finix. We help by phone or video first. If it is a fault, we replace the part, and we pay the shipping both ways. If we cannot repair or replace a part that was damaged in delivery or did not work at first setup, we refund what you paid for it, including its share of the shipping and sales tax.\u003c\/p\u003e\u003ch3\u003eWarranty\u003c\/h3\u003e\u003cp\u003eOpero warrants the kiosk for 1 year from delivery to your restaurant. If it fails in that year, we repair or replace it, at our option, and we pay the shipping both ways. If we cannot do either in the time our Opero Hardware Warranty page gives, we refund what you paid for the kiosk, including its share of the shipping and sales tax. The Star mC-Print3 printer carries Star's warranty, and the PAX A800 card reader carries Finix's. For any of the three, email us first: we handle the Star or Finix claim for you.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eA replacement kiosk, part or card reader may be refurbished.\u003c\/li\u003e\n\u003cli\u003eA repair or replacement does not start a new year.\u003c\/li\u003e\n\u003cli\u003eIf you sell your restaurant with the kiosk, the warranty goes with it. If the kiosk is sold on its own, it does not.\u003c\/li\u003e\n\u003cli\u003eNot covered includes: delivery damage not reported as our Refund Policy asks; outdoor, patio or drive-through use; washing it down or liquid damage; power surges, or power that does not come from a normal grounded outlet; damage from moving the kiosk, other than a move we make on a setup visit, and from accidents; fire, theft or vandalism; repairs or parts we did not make or approve; software other than Opero; scratches and wear that do not stop it working.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eSee our \u003ca href=\"\/pages\/opero-hardware-warranty\"\u003eOpero Hardware Warranty page\u003c\/a\u003e for everything the warranty does not cover and the full terms.\u003c\/p\u003e\u003ch3\u003eWhat you need\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eAn Opero account, live, with card payments approved\u003c\/li\u003e\n\u003cli\u003eA business address in the contiguous 48 states or Washington, D.C., with someone there during business hours to sign for the delivery\u003c\/li\u003e\n\u003cli\u003eCounter space for the kiosk, with a grounded power outlet and internet at that spot\u003c\/li\u003e\n\u003cli\u003e3 1\/8 in thermal paper rolls for the printer\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eSpecifications\u003c\/h3\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eScreen\u003c\/th\u003e\n\u003ctd\u003e21.5-inch capacitive touchscreen, 10-point touch, portrait, Full HD (1080 x 1920)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMounting\u003c\/th\u003e\n\u003ctd\u003eCountertop, on its own base, with the screen tilted back\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePrinter\u003c\/th\u003e\n\u003ctd\u003eStar mC-Print3 (MCP31Ci, black), fitted inside the base; receipts come out of the slot in the base; 3 1\/8 in paper\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCard reader\u003c\/th\u003e\n\u003ctd\u003ePAX A800 in the holder on the kiosk's right side\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLead time\u003c\/th\u003e\n\u003ctd\u003eShips 4 to 6 weeks after you pay while kiosks are in stock; otherwise your invoice gives the ship date or ship time before you pay\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003eKiosk: 1 year from delivery to your restaurant, from Opero. Printer: Star's warranty. Card reader: Finix's warranty. Opero handles every claim for you\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Opero","offers":[{"title":"Default Title","offer_id":67789087932726,"sku":"OPERO-KIOSK215-KIT","price":0.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1001\/7354\/5782\/files\/opero-countertop-kiosk-215-front.png?v=1792593978"},{"product_id":"opero-floor-kiosk-kit-21-5-inch","title":"Opero Floor Kiosk Kit (21.5-inch)","description":"\u003cp\u003eA self-order kiosk that stands on your Opero restaurant's floor. The kit is a 21.5-inch floor-standing touchscreen kiosk with a Star mC-Print3 receipt printer fitted in the printer compartment under the screen, and a holder on its side for a PAX A800 card reader. The kit price includes the Star mC-Print3 printer and the PAX A800 card reader. We fit the printer and print a test receipt in Allen, Texas, then ship the kit to you in two boxes, by parcel carrier: one holds the kiosk, the other its floor stand. The card reader is assigned to your restaurant's Opero payment account and ships to you separately from Finix, our payments provider. At setup you attach the kiosk to its floor stand, put the reader in the kiosk's holder, pair the kiosk to your location and add the card reader in Opero; we help by phone or video. We confirm the exact size, weight, system and what's in the box with you before we send your invoice.\u003c\/p\u003e\u003ch3\u003eWhat's in the box\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eThe 21.5-inch kiosk, portrait touchscreen, with the Opero app installed\u003c\/li\u003e\n\u003cli\u003eIts floor stand, which the kiosk attaches to at setup\u003c\/li\u003e\n\u003cli\u003eStar mC-Print3 receipt printer (MCP31Ci, black, Star part number 39659110), fitted in the printer compartment under the screen. Receipts come out of the slot below the screen\u003c\/li\u003e\n\u003cli\u003eThe card reader holder, on the kiosk's right side\u003c\/li\u003e\n\u003cli\u003ePAX A800 card reader, assigned to your restaurant's Opero payment account. It ships to your restaurant separately from Finix and goes in the kiosk's holder at setup\u003c\/li\u003e\n\u003cli\u003eSetup instructions\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWho can buy it\u003c\/h3\u003e\u003cp\u003eOnly restaurants whose Opero account is live, with card payments approved, can buy this kit. The PAX A800 card reader works only with the Opero payment account it is assigned to. We check your account before we send an invoice.\u003c\/p\u003e\u003ch3\u003eHow to order\u003c\/h3\u003e\u003col\u003e\n\u003cli\u003eRequest it in Opero: open \u003ca href=\"https:\/\/operoos.com\/manage\/setup#hardware\"\u003eSetup in Opero\u003c\/a\u003e, sign in if asked, go to Hardware and choose this kit. Only the owner or an admin of the Opero account can request kits. Not on Opero yet? \u003ca href=\"https:\/\/operoos.com\/pricing\"\u003eSee plans and sign up\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eWe check your Opero account: live, with card payments approved. We also confirm the exact size, weight, system and what's in the box with you.\u003c\/li\u003e\n\u003cli\u003eWe email you an invoice for the kit, its shipping and any white-glove setup. Paying the invoice means you agree to our \u003ca href=\"\/policies\/terms-of-service\"\u003eTerms of Sale\u003c\/a\u003e, \u003ca href=\"\/policies\/refund-policy\"\u003eRefund Policy\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy\"\u003eShipping Policy\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eYou pay the invoice online by card. We order the parts and build your kit only after it is paid. We email you when we have ordered the first part.\u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003eIf your Opero account is not ready after you pay, we order nothing until it is. You have 14 days to fix it. If it is not fixed by then, we cancel the order and refund everything you paid.\u003c\/p\u003e\u003cp\u003eNo Opero account yet? Start at \u003ca href=\"https:\/\/operoos.com\"\u003eoperoos.com\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eMade to order\u003c\/h3\u003e\u003cp\u003eShips 8 to 10 weeks after you pay, unless your invoice gives another ship date or ship time before you pay. If your kit will be late, we email you before then with a new date, or to say that we do not yet know one, and you choose whether to wait or to cancel for a full refund. Delivery by parcel carrier takes a few more days after it ships.\u003c\/p\u003e\u003ch3\u003eShipping\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eWe quote the shipping for your kit on your invoice, so you see it before you pay. It depends on where the kit goes.\u003c\/li\u003e\n\u003cli\u003eWe deliver only to business addresses in the contiguous 48 states and Washington, D.C. No home addresses, no PO boxes.\u003c\/li\u003e\n\u003cli\u003eThe kit ships in two boxes, by parcel carrier, to your business address. Someone must be there during business hours to sign for them.\u003c\/li\u003e\n\u003cli\u003eIf the carrier cannot deliver a box, it tries again or holds it for you. We do not bill you later for redelivery, storage or address correction charges. If the carrier sends a box back to us because it could not deliver it, we ship it to you again at no extra charge once you confirm the address and that someone will be there to sign.\u003c\/li\u003e\n\u003cli\u003eLook at both boxes when they arrive. If one is damaged, take photos of it before you open it. Email \u003ca href=\"mailto:support@operoos.com\"\u003esupport@operoos.com\u003c\/a\u003e about any damage, including damage you find when you unpack the kit, within 7 days of delivery. Then we repair or replace the damaged parts, or the whole kit.\u003c\/li\u003e\n\u003cli\u003eUnpack and check the kit for damage within 7 days of delivery, even if you do not plan to set it up yet, and keep both boxes and all the packing. We make the carrier claim ourselves. If you tell us about damage more than 7 days after delivery, we do not repair or replace it. If you booked a setup visit, see Setup below.\u003c\/li\u003e\n\u003cli\u003eIf you refuse a kit that is not damaged, it comes back to us as an unopened return (see Returns).\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eSetup\u003c\/h3\u003e\u003cp\u003eThe kit arrives in two boxes. You attach the kiosk to its floor stand, following the setup instructions in the box, and we help you by phone or video call.\u003c\/p\u003e\u003cp\u003eWant us to do it? With white-glove setup, we come to your restaurant and set the kit up with you, including attaching the kiosk to its floor stand. It is one fee per location, travel included. Ask for it in your request, and we add it to your invoice.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eBook the visit for a date within 90 days of the kit's delivery. If you have not booked it by then, we refund the setup fee. Once a date is booked, we can move it to a later date, also past those 90 days, if we both agree by email.\u003c\/li\u003e\n\u003cli\u003eBefore the visit, the kit must be delivered, with a power outlet and internet at the kiosk's spot, and someone who can sign in to your Opero account as an owner or manager. Checking the kit for delivery damage within 7 days of delivery is still up to you: unpack both boxes, look at the screen, the floor stand and the holder, and keep the boxes and all the packing (see Shipping above). If you did that check, damage we find on the visit on a part it could not show counts as reported in time.\u003c\/li\u003e\n\u003cli\u003eTo move the visit, tell us at least 7 days before. With less notice, you pay the extra travel costs the change causes. We tell you the amount first.\u003c\/li\u003e\n\u003cli\u003eTo cancel the visit, tell us at least 7 days before, and we refund the setup fee. With less notice, we keep the travel costs we have already paid and cannot get back.\u003c\/li\u003e\n\u003cli\u003eIf the site is not ready and we have to come back, the second visit is charged in full.\u003c\/li\u003e\n\u003cli\u003eIf the card reader has not arrived from Finix by the visit, we add it in Opero with you by phone or video when it comes, at no charge.\u003c\/li\u003e\n\u003cli\u003eWe do not take the boxes or packing away.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eCancelling\u003c\/h3\u003e\u003cp\u003eYou can cancel for free, with a full refund, until we email you that we have ordered the first part for your kit. After that, until the kit ships, you can still cancel: we refund everything you paid except a fee of 15% of the kit price shown on your invoice. No sales tax is charged on the fee, and we refund all the sales tax you paid. If we have told you your kit will be late, you can cancel with no fee. Once the kit ships, it cannot be cancelled; see Returns.\u003c\/p\u003e\u003ch3\u003eReturns\u003c\/h3\u003e\u003cp\u003eOnce the kit is installed or powered on, it cannot be returned. An unopened kit can be returned if you ask within 14 days of delivery. Unopened means never installed or powered on, with all parts and packing sent back. Opening the boxes and unpacking the kit to check for damage is fine, as long as you keep all the packing. Fitting the kiosk on its floor stand does not by itself count as installing it, as long as it has never been powered on and you take it off the stand and pack every part back as it came. We send you a return label or book a parcel pickup. We refund the kit price less a 15% restocking fee and less what the return shipping actually costs us, plus all the sales tax you paid on the kit and on its shipping charge. The shipping charge is not refunded. White-glove setup that has not happened is refunded in full. See our \u003ca href=\"\/policies\/refund-policy\"\u003eRefund Policy\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eA part that does not work at first setup\u003c\/h3\u003e\u003cp\u003eIf the kiosk, printer or card reader does not work when you first set the kit up, email \u003ca href=\"mailto:support@operoos.com\"\u003esupport@operoos.com\u003c\/a\u003e within 7 days of delivery. For a card reader that Finix ships to you, the 7 days run from the day it arrives. The same 7 days apply if the card reader arrives damaged in its box from Finix. We help by phone or video first. If it is a fault, we replace the part, and we pay the shipping both ways. If we cannot repair or replace a part that was damaged in delivery or did not work at first setup, we refund what you paid for it, including its share of the shipping and sales tax.\u003c\/p\u003e\u003ch3\u003eWarranty\u003c\/h3\u003e\u003cp\u003eOpero warrants the kiosk for 1 year from delivery to your restaurant. If it fails in that year, we repair or replace it, at our option, and we pay the shipping both ways. If we cannot do either in the time our Opero Hardware Warranty page gives, we refund what you paid for the kiosk, including its share of the shipping and sales tax. The Star mC-Print3 printer carries Star's warranty, and the PAX A800 card reader carries Finix's. For any of the three, email us first: we handle the Star or Finix claim for you.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eA replacement kiosk, part or card reader may be refurbished.\u003c\/li\u003e\n\u003cli\u003eA repair or replacement does not start a new year.\u003c\/li\u003e\n\u003cli\u003eIf you sell your restaurant with the kiosk, the warranty goes with it. If the kiosk is sold on its own, it does not.\u003c\/li\u003e\n\u003cli\u003eNot covered includes: delivery damage not reported as our Refund Policy asks; outdoor, patio or drive-through use; washing it down or liquid damage; power surges, or power that does not come from a normal grounded outlet; damage from moving the kiosk, other than a move we make on a setup visit, and from accidents; fire, theft or vandalism; repairs or parts we did not make or approve; software other than Opero; scratches and wear that do not stop it working.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eSee our \u003ca href=\"\/pages\/opero-hardware-warranty\"\u003eOpero Hardware Warranty page\u003c\/a\u003e for everything the warranty does not cover and the full terms.\u003c\/p\u003e\u003ch3\u003eWhat you need\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eAn Opero account, live, with card payments approved\u003c\/li\u003e\n\u003cli\u003eA business address in the contiguous 48 states or Washington, D.C., with someone there during business hours to sign for the delivery\u003c\/li\u003e\n\u003cli\u003eFloor space for the kiosk, with a grounded power outlet and internet at that spot\u003c\/li\u003e\n\u003cli\u003e3 1\/8 in thermal paper rolls for the printer\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eSpecifications\u003c\/h3\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eScreen\u003c\/th\u003e\n\u003ctd\u003e21.5-inch capacitive touchscreen, 10-point touch, portrait, Full HD (1080 x 1920)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMounting\u003c\/th\u003e\n\u003ctd\u003eFloor-standing, on its own floor stand, with the screen tilted back\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSize\u003c\/th\u003e\n\u003ctd\u003eAbout 58.7 in tall, 17.2 in wide with the card reader holder, 14.2 in deep\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003eAbout 78 lb assembled\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePrinter\u003c\/th\u003e\n\u003ctd\u003eStar mC-Print3 (MCP31Ci, black), fitted in the printer compartment under the screen; receipts come out of the slot below the screen; 3 1\/8 in paper\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCard reader\u003c\/th\u003e\n\u003ctd\u003ePAX A800 in the holder on the kiosk's right side\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShipping\u003c\/th\u003e\n\u003ctd\u003eTwo boxes, by parcel carrier: the kiosk, and its floor stand\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLead time\u003c\/th\u003e\n\u003ctd\u003eShips 8 to 10 weeks after you pay, unless your invoice gives another ship date or ship time before you pay\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003eKiosk: 1 year from delivery to your restaurant, from Opero. Printer: Star's warranty. Card reader: Finix's warranty. Opero handles every claim for you\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Opero","offers":[{"title":"Default Title","offer_id":67791109587254,"sku":"OPERO-KIOSK215-FLOOR-KIT","price":0.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1001\/7354\/5782\/files\/opero-floor-kiosk-215-front.png?v=1792613486"}],"url":"https:\/\/shop.operoos.com\/collections\/works-with-opero.oembed","provider":"Opero Hardware","version":"1.0","type":"link"}