{"product_id":"opero-floor-kiosk-kit-21-5-inch","title":"Opero Floor Kiosk Kit (21.5-inch)","description":"\u003cp\u003eA self-order kiosk that stands on your Opero restaurant's floor. The kit is a 21.5-inch floor-standing touchscreen kiosk with a Star mC-Print3 receipt printer fitted in the printer compartment under the screen, and a holder on its side for a PAX A800 card reader. The kit price includes the Star mC-Print3 printer and the PAX A800 card reader. We fit the printer and print a test receipt in Allen, Texas, then ship the kit to you in two boxes, by parcel carrier: one holds the kiosk, the other its floor stand. The card reader is assigned to your restaurant's Opero payment account and ships to you separately from Finix, our payments provider. At setup you attach the kiosk to its floor stand, put the reader in the kiosk's holder, pair the kiosk to your location and add the card reader in Opero; we help by phone or video. We confirm the exact size, weight, system and what's in the box with you before we send your invoice.\u003c\/p\u003e\u003ch3\u003eWhat's in the box\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eThe 21.5-inch kiosk, portrait touchscreen, with the Opero app installed\u003c\/li\u003e\n\u003cli\u003eIts floor stand, which the kiosk attaches to at setup\u003c\/li\u003e\n\u003cli\u003eStar mC-Print3 receipt printer (MCP31Ci, black, Star part number 39659110), fitted in the printer compartment under the screen. Receipts come out of the slot below the screen\u003c\/li\u003e\n\u003cli\u003eThe card reader holder, on the kiosk's right side\u003c\/li\u003e\n\u003cli\u003ePAX A800 card reader, assigned to your restaurant's Opero payment account. It ships to your restaurant separately from Finix and goes in the kiosk's holder at setup\u003c\/li\u003e\n\u003cli\u003eSetup instructions\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eWho can buy it\u003c\/h3\u003e\u003cp\u003eOnly restaurants whose Opero account is live, with card payments approved, can buy this kit. The PAX A800 card reader works only with the Opero payment account it is assigned to. We check your account before we send an invoice.\u003c\/p\u003e\u003ch3\u003eHow to order\u003c\/h3\u003e\u003col\u003e\n\u003cli\u003eRequest it in Opero: open \u003ca href=\"https:\/\/operoos.com\/manage\/setup#hardware\"\u003eSetup in Opero\u003c\/a\u003e, sign in if asked, go to Hardware and choose this kit. Only the owner or an admin of the Opero account can request kits. Not on Opero yet? \u003ca href=\"https:\/\/operoos.com\/pricing\"\u003eSee plans and sign up\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eWe check your Opero account: live, with card payments approved. We also confirm the exact size, weight, system and what's in the box with you.\u003c\/li\u003e\n\u003cli\u003eWe email you an invoice for the kit, its shipping and any white-glove setup. Paying the invoice means you agree to our \u003ca href=\"\/policies\/terms-of-service\"\u003eTerms of Sale\u003c\/a\u003e, \u003ca href=\"\/policies\/refund-policy\"\u003eRefund Policy\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy\"\u003eShipping Policy\u003c\/a\u003e.\u003c\/li\u003e\n\u003cli\u003eYou pay the invoice online by card. We order the parts and build your kit only after it is paid. We email you when we have ordered the first part.\u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003eIf your Opero account is not ready after you pay, we order nothing until it is. You have 14 days to fix it. If it is not fixed by then, we cancel the order and refund everything you paid.\u003c\/p\u003e\u003cp\u003eNo Opero account yet? Start at \u003ca href=\"https:\/\/operoos.com\"\u003eoperoos.com\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eMade to order\u003c\/h3\u003e\u003cp\u003eShips 8 to 10 weeks after you pay, unless your invoice gives another ship date or ship time before you pay. If your kit will be late, we email you before then with a new date, or to say that we do not yet know one, and you choose whether to wait or to cancel for a full refund. Delivery by parcel carrier takes a few more days after it ships.\u003c\/p\u003e\u003ch3\u003eShipping\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eWe quote the shipping for your kit on your invoice, so you see it before you pay. It depends on where the kit goes.\u003c\/li\u003e\n\u003cli\u003eWe deliver only to business addresses in the contiguous 48 states and Washington, D.C. No home addresses, no PO boxes.\u003c\/li\u003e\n\u003cli\u003eThe kit ships in two boxes, by parcel carrier, to your business address. Someone must be there during business hours to sign for them.\u003c\/li\u003e\n\u003cli\u003eIf the carrier cannot deliver a box, it tries again or holds it for you. We do not bill you later for redelivery, storage or address correction charges. If the carrier sends a box back to us because it could not deliver it, we ship it to you again at no extra charge once you confirm the address and that someone will be there to sign.\u003c\/li\u003e\n\u003cli\u003eLook at both boxes when they arrive. If one is damaged, take photos of it before you open it. Email \u003ca href=\"mailto:support@operoos.com\"\u003esupport@operoos.com\u003c\/a\u003e about any damage, including damage you find when you unpack the kit, within 7 days of delivery. Then we repair or replace the damaged parts, or the whole kit.\u003c\/li\u003e\n\u003cli\u003eUnpack and check the kit for damage within 7 days of delivery, even if you do not plan to set it up yet, and keep both boxes and all the packing. We make the carrier claim ourselves. If you tell us about damage more than 7 days after delivery, we do not repair or replace it. If you booked a setup visit, see Setup below.\u003c\/li\u003e\n\u003cli\u003eIf you refuse a kit that is not damaged, it comes back to us as an unopened return (see Returns).\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eSetup\u003c\/h3\u003e\u003cp\u003eThe kit arrives in two boxes. You attach the kiosk to its floor stand, following the setup instructions in the box, and we help you by phone or video call.\u003c\/p\u003e\u003cp\u003eWant us to do it? With white-glove setup, we come to your restaurant and set the kit up with you, including attaching the kiosk to its floor stand. It is one fee per location, travel included. Ask for it in your request, and we add it to your invoice.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eBook the visit for a date within 90 days of the kit's delivery. If you have not booked it by then, we refund the setup fee. Once a date is booked, we can move it to a later date, also past those 90 days, if we both agree by email.\u003c\/li\u003e\n\u003cli\u003eBefore the visit, the kit must be delivered, with a power outlet and internet at the kiosk's spot, and someone who can sign in to your Opero account as an owner or manager. Checking the kit for delivery damage within 7 days of delivery is still up to you: unpack both boxes, look at the screen, the floor stand and the holder, and keep the boxes and all the packing (see Shipping above). If you did that check, damage we find on the visit on a part it could not show counts as reported in time.\u003c\/li\u003e\n\u003cli\u003eTo move the visit, tell us at least 7 days before. With less notice, you pay the extra travel costs the change causes. We tell you the amount first.\u003c\/li\u003e\n\u003cli\u003eTo cancel the visit, tell us at least 7 days before, and we refund the setup fee. With less notice, we keep the travel costs we have already paid and cannot get back.\u003c\/li\u003e\n\u003cli\u003eIf the site is not ready and we have to come back, the second visit is charged in full.\u003c\/li\u003e\n\u003cli\u003eIf the card reader has not arrived from Finix by the visit, we add it in Opero with you by phone or video when it comes, at no charge.\u003c\/li\u003e\n\u003cli\u003eWe do not take the boxes or packing away.\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eCancelling\u003c\/h3\u003e\u003cp\u003eYou can cancel for free, with a full refund, until we email you that we have ordered the first part for your kit. After that, until the kit ships, you can still cancel: we refund everything you paid except a fee of 15% of the kit price shown on your invoice. No sales tax is charged on the fee, and we refund all the sales tax you paid. If we have told you your kit will be late, you can cancel with no fee. Once the kit ships, it cannot be cancelled; see Returns.\u003c\/p\u003e\u003ch3\u003eReturns\u003c\/h3\u003e\u003cp\u003eOnce the kit is installed or powered on, it cannot be returned. An unopened kit can be returned if you ask within 14 days of delivery. Unopened means never installed or powered on, with all parts and packing sent back. Opening the boxes and unpacking the kit to check for damage is fine, as long as you keep all the packing. Fitting the kiosk on its floor stand does not by itself count as installing it, as long as it has never been powered on and you take it off the stand and pack every part back as it came. We send you a return label or book a parcel pickup. We refund the kit price less a 15% restocking fee and less what the return shipping actually costs us, plus all the sales tax you paid on the kit and on its shipping charge. The shipping charge is not refunded. White-glove setup that has not happened is refunded in full. See our \u003ca href=\"\/policies\/refund-policy\"\u003eRefund Policy\u003c\/a\u003e.\u003c\/p\u003e\u003ch3\u003eA part that does not work at first setup\u003c\/h3\u003e\u003cp\u003eIf the kiosk, printer or card reader does not work when you first set the kit up, email \u003ca href=\"mailto:support@operoos.com\"\u003esupport@operoos.com\u003c\/a\u003e within 7 days of delivery. For a card reader that Finix ships to you, the 7 days run from the day it arrives. The same 7 days apply if the card reader arrives damaged in its box from Finix. We help by phone or video first. If it is a fault, we replace the part, and we pay the shipping both ways. If we cannot repair or replace a part that was damaged in delivery or did not work at first setup, we refund what you paid for it, including its share of the shipping and sales tax.\u003c\/p\u003e\u003ch3\u003eWarranty\u003c\/h3\u003e\u003cp\u003eOpero warrants the kiosk for 1 year from delivery to your restaurant. If it fails in that year, we repair or replace it, at our option, and we pay the shipping both ways. If we cannot do either in the time our Opero Hardware Warranty page gives, we refund what you paid for the kiosk, including its share of the shipping and sales tax. The Star mC-Print3 printer carries Star's warranty, and the PAX A800 card reader carries Finix's. For any of the three, email us first: we handle the Star or Finix claim for you.\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eA replacement kiosk, part or card reader may be refurbished.\u003c\/li\u003e\n\u003cli\u003eA repair or replacement does not start a new year.\u003c\/li\u003e\n\u003cli\u003eIf you sell your restaurant with the kiosk, the warranty goes with it. If the kiosk is sold on its own, it does not.\u003c\/li\u003e\n\u003cli\u003eNot covered includes: delivery damage not reported as our Refund Policy asks; outdoor, patio or drive-through use; washing it down or liquid damage; power surges, or power that does not come from a normal grounded outlet; damage from moving the kiosk, other than a move we make on a setup visit, and from accidents; fire, theft or vandalism; repairs or parts we did not make or approve; software other than Opero; scratches and wear that do not stop it working.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eSee our \u003ca href=\"\/pages\/opero-hardware-warranty\"\u003eOpero Hardware Warranty page\u003c\/a\u003e for everything the warranty does not cover and the full terms.\u003c\/p\u003e\u003ch3\u003eWhat you need\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eAn Opero account, live, with card payments approved\u003c\/li\u003e\n\u003cli\u003eA business address in the contiguous 48 states or Washington, D.C., with someone there during business hours to sign for the delivery\u003c\/li\u003e\n\u003cli\u003eFloor space for the kiosk, with a grounded power outlet and internet at that spot\u003c\/li\u003e\n\u003cli\u003e3 1\/8 in thermal paper rolls for the printer\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eSpecifications\u003c\/h3\u003e\u003ctable\u003e\n\u003ctr\u003e\n\u003cth\u003eScreen\u003c\/th\u003e\n\u003ctd\u003e21.5-inch capacitive touchscreen, 10-point touch, portrait, Full HD (1080 x 1920)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eMounting\u003c\/th\u003e\n\u003ctd\u003eFloor-standing, on its own floor stand, with the screen tilted back\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eSize\u003c\/th\u003e\n\u003ctd\u003eAbout 58.7 in tall, 17.2 in wide with the card reader holder, 14.2 in deep\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWeight\u003c\/th\u003e\n\u003ctd\u003eAbout 78 lb assembled\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003ePrinter\u003c\/th\u003e\n\u003ctd\u003eStar mC-Print3 (MCP31Ci, black), fitted in the printer compartment under the screen; receipts come out of the slot below the screen; 3 1\/8 in paper\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eCard reader\u003c\/th\u003e\n\u003ctd\u003ePAX A800 in the holder on the kiosk's right side\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eShipping\u003c\/th\u003e\n\u003ctd\u003eTwo boxes, by parcel carrier: the kiosk, and its floor stand\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eLead time\u003c\/th\u003e\n\u003ctd\u003eShips 8 to 10 weeks after you pay, unless your invoice gives another ship date or ship time before you pay\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003cth\u003eWarranty\u003c\/th\u003e\n\u003ctd\u003eKiosk: 1 year from delivery to your restaurant, from Opero. Printer: Star's warranty. Card reader: Finix's warranty. Opero handles every claim for you\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/table\u003e","brand":"Opero","offers":[{"title":"Default Title","offer_id":67791109587254,"sku":"OPERO-KIOSK215-FLOOR-KIT","price":0.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1001\/7354\/5782\/files\/opero-floor-kiosk-215-front.png?v=1792613486","url":"https:\/\/shop.operoos.com\/products\/opero-floor-kiosk-kit-21-5-inch","provider":"Opero Hardware","version":"1.0","type":"link"}